Registering Domain Names - FAQ

Before your register... 

  1. What is a domain name?
  2. How can you sell domain names for $20.00 when most others charge $35.00 or more?
  3. Once I have a domain name, how can I make changes to it?
  4. Why does pricing of domain names differ from registrar to registrar?
  5. What's the difference between an Suresurv.com registered domain name and a Network Solutions (NSI) registered domain name?
  6. Registry? Registrar? Registrant? What do these words mean?
  7. Do you provide money back guarantee?
  8. I do not want to communicate my credit card number over the internet, do you have an alternative method of payment?
  9. What type of credit cards do you take?
  10. What is the difference between Domain Parking, Domain Forwarding, and Web Hosting?
  11. Who does a registered name actually belong to, the end user or the Registration Service Provider?
  12. I heard the "WHOIS" at Internic is not in real time. How is this different from the WHOIS function at OpenSRS?
  13. What's the difference between .com, .net, .org domain names?
  14. Does OpenSRS register in any other top level domains (.ca, .us, .co, .uk, etc.)?

    After you register... 
      

  15. I forgot my login name and password.
  16. I registered my domain, but when I look it up in search, it still shows available.
  17. How much control do domain owners have over their domain?
  18. I registered a domain name, but now Internic whois lookup says that someone else has registered it. What happened?
  19. Do you charge if I need to make changes to my domain or transfer my domain?
  20. Do I have to host my domain name with you?
  21. How do I move my domain name to a new hosting company?

  1. What is a domain name?

    A domain name is essentially a signpost on the Internet. Every website you've ever been to, and every email you've ever composed, has used a domain name in its address. People register domain names in order to 'stake a claim' to a particular name -- whether for business or personal reasons. Once a domain name is registered to a person or company, it is that person's to use exclusively as long as they continue to pay the yearly renewal fee. For example, our domain name is Suresurv.com.

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  2. How can you sell domain names for $20.00 when most others charge $35.00 or more?

    We do not have large organization with many layers of management, such as Network Solutions or other Registrars. Our systems are organized efficiently and are based on the latest virtual models. This allows us to process your domain name registrations with minimum demand on human resources and pass those savings onto our customers.

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  3. Once I have a domain name, how can I make changes to it?

    You can make changes to your domain name by using our management interface at: http://www.suresurv.com/cgi-bin/manage.cgi 
    Bear in mind you'll need your domain's username and password to make the desired changes. 

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  4. Why does pricing of domain names differ from registrar to registrar?

    Suresurv.com is a direct authorized reseller of OpenSRS. OpenSRS is a domain registrar that competes with other domain registrars (Network Solutions, Register.com, etc.) in the domain name market. The Domain Registration Monopoly which used to belong to Network Solutions, who originally charged $50 per domain, then reduced it's cost to $35 per year per domain no longer exists. Due to recent demonopolizing of the market, other companies were invited to compete with Network Solutions for domain name registrations. Hence different Registrars established their own pricing models. There is no longer a set price one Registrar has to charge. The free market now established pricing structure that passes the savings on to our customers.

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  5. What's the difference between an Suresurv.com registered domain name and a Network Solutions (NSI) registered domain name?
      

    The difference is clear - PRICE - otherwise there's no difference between a name registered with Suresurv.com/OpenSRS and a name registered with Network Solutions. Network Solutions is currently better known because they ran the first domain registration business without competition for a number of years and higher priced because they have tremendous overhead and staff numbers to maintain.

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  6. Registry? Registrar? Registrant? What do these words mean?
     

    Registrar: A "Registrar" (or "Domain Name Registrar") is an organization like OpenSRS or Network Solutions that has control over the granting of domains within certain TLDs (top level domains, like the generic .com/.org/.net or country-specific .ca/.us/.mx etc.).

    Registry: The 'Registry' is the backend that registrar's have shared access to. Each registrar writes new names to a central registry database, from which the authoritative root (essentially, a table of all domain names on the Internet) is built.
     
    Registrant: A registrant is the person or company who purchases a domain name. For example,  Jane West (registrant) registers the name janewest.com through OpenSRS (registrar) who in turn writes the name to the central database (Registry).

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  7. Do you provide money back guarantee?

    We are a service provider to facilitate registration of your domain. Same as Network Solutions or Other Registrars, we do not offer money back guarantee on domain names you register. Same as Division of Motor Vehicles does not offer money back guarantee if you purchase vanity license place. Once you register a domain, you have reserved this domain for your exclusive use and hence are responsible for payment which covers processing of your domain registration. We provide money back guarantee for those rare cases when your domain name registration does not finalize, in those rare cases when 2 persons attempted to register the same domain name at the same time. 

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  8. I do not want to communicate my credit card number over the internet, do you have an alternative method of payment?

    Yes we do!
    • Call our customer service line at (318) 387-5992


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  9. What type of credit cards do you take?

    We accept Visa, MasterCard and American Express

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  10. What is the difference between Free Domain Parking, Free Domain Forwarding, DNS Hosting and Web Hosting?
     
    Free Domain Parking is part of our service if you register your domain with us, available to you at no extra cost. This means that your domain name will be parked on our servers and display a parked page. The look and feel of the "parked" page remains the same for all websites parked on our servers. You do not have the ability to customize the look of the page or upload your own web page in that web space.

    Domain Forwarding is available for $36.00 per year. 

    Web Hosting means you have a full access to your web space, you can upload your web pages, see visitor statistics to your own site and manage every aspect of your site, including email addresses at your domain name. Our hosting plans start at $29.99 per month. We do not host any adult, illegal, spam or objectionable websites. As a responsible corporate host, we do not offer "free" or "deeply discounted" hosting packages - and for a good reason. By being selective which clients we host, eliminating spam, adult, objectionable sites, WE PROTECT ALL OF OUR CLIENTS ON OUR SERVERS from being banned from search engines. See this quote taken directly from one of the largest and most important Internet search engines COMBATTING "SPAM" : by Altavista "If being found via search engines is important to your business, be very careful about where you have your pages hosted. If the hosting service also hosts spammers and pornographers, you could wind up being penalized or excluded simply because the underlying IP address for that service is the same for all the virtual domains it includes."
     

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  11. I forgot my login name and password.
      

    Your login name and password (used to make modifications to your domain name record) can be obtained within 24 hours by sending e-mail to support@suresurv.com 

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  12. I registered my domain, but when I look it up in search, it still shows available. 
      

    Central Internic database updates are usually performed once a day, but sometimes it takes up to 3 days. Until the central database is updated, your domain will show as being available, however it is registered, and CAN NOT be reserved by another person. Because of the delay in the Internic database updates, occasionally someone will register a name, and before the database is updated, someone else attempts to register that same name. Because the database has not recorded the first registration, the attempt by the second person appears to go through. When the database is updated, it is the first person who will receive the domain name, not the second. This only happens rarely, but we have seen it happen with only a few minutes between registration attempts by different parties. If you are the first person, you never know about the second attempt. If you are the second, it becomes very disappointing.

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  13. Who does a registered name actually belong to, the end user or the Registration Service Provider?
      
    Domain names are not truly owned -- they're leased out on a first-come, first-served basis, and remain with the initial lessee until either a) the lessee does not renew the name, or b) a business with a trademark of the same name demonstrates a greater claim to the name than the lessee can demonstrate. The question is better phrased as 'who can control the domain name'. With Suresurv.com, the answer is the domain's Administrative Contact. This is usually specified by the registrant during the registration process.

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  14. How much control do domain owners have over their domain once they've signed up through an OpenSRS Registration Service Provider?
      
    Domain owners, in general, have full control over their OpenSRS registered domain names. This means that the domain owner has the power to:

    a) Change admin/technical and billing contacts for the domain.
    b) Change ownership of the domain.
    c) Change the nameservers that are authoritative for the domain.
    d) Create sub-users and enable them to change some/all of the options in a, b and c above.
    e) Change the password that enables a, b, c, and d above.
    As an end-user, it's unlikely you'll care to bother with such details.

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  15. I heard the "WHOIS" at Internic is not in real time. How is this different from the WHOIS function at OpenSRS?
     
    WHOIS is a tool that permits people to access information about a particular domain name. Internic updates their WHOIS data twice every 24 hrs. This means the data it presents isn't as up-to-date as it could be. For example, if a domain name has transferred ownership, it's possible this fact wouldn't be available to you for up to twelve hours. In contrast, with regard to names we host, OpenSRS WhoIS information is updated in real time. If you need to be certain that your domain name information is correct, we recommend you use the OpenSRS WHOIS.

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  16. What's the difference between .com, .net, .org domain names?
     
    Originally, the three letter extensions after the dot (or Top Level Domain/TLD) were meant to denote whether the domain name was being used for business (.com) charity/non-profit (.org) or for a technology based company (.net). However, with the explosion of the Internet (and specifically, the world wide web) as a new business medium, the lines were blurred, and companies and individuals alike started cross-registering domains (ie. Me.com, me.net, me.org) just to protect their interests. Now, .com, .net, and .org names (the generic Top Level Domains) can be used for any purpose.

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  17. Does Suresurv.com register in any other top level domains?
     

    Currently, Suresurv.com offers registrations for .com, .net, .org as well as .ca, .co.uk and .org.uk and .tv.

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  18. I registered a domain name, but now Internic whois lookup says that someone else has registered it. What happened?
      
    Because updating of the central registration database at Internic is not in real-time, it is possible for two people to register the same domain name within a short period of time, and then the registration will be awarded to the person who actually submitted the registration first. With many different registrars all updating the database, the only way to know whether you have the registration for certain is to await the database update. If you do not end up retaining the registration of a domain name, charges are refunded to you. This occurs very rarely, but does occur.


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  19. Do you charge if I need to make changes to my domain or transfer my domain?
     
    No, we do not have any hidden charges and you may make any changes to your domain record free of any additional costs.


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  20. Do I have to host my domain name with you? 
     
    No, once you select your hosting company, it is easy to move your domain to their servers. In your domain manager, substitute DNS name servers for those of your new hosting service and your move is completed!.

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  21. How do I move my domain name to a new hosting company? 
     

    Please see our Domain Management FAQ on how to change your nameserver to another hosting company.

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