Domain Name Transfer - FAQ

  1. What is a domain name transfer?
  2. What does the $20.00 cover when I transfer my domain from other registrar?
  3. How long does it take to transfer my domain?
  4. Am I transferring my hosting as well?
  5. Can you give me step by step description of what happens when I transfer my domain?
  6. What should I do first before I apply for my domain name transfer?
  7. I'm ready to transfer my domain, where do I start?
 
  1. What is a domain name transfer?

    If you already have a domain name, it is very likely that your domain name is registered with some other Registrar, such as Network Solutions and you are most likely paying $35 to renew your domain every year. If you transfer your domain to Suresurv.com, who is a competitor of Network Solutions, you will enjoy significant savings on your domain name renewal, since it will cost you only $20 - not $35 to renew your domain name. Transferring your domain to us means that your domain will be moved from your existing registrar to Suresurv.com

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  2. What does the $20.00 cover when I transfer my domain from other registrar?

    Click here to do a look up on a domain name that you own (type in the domain only - without www - example yourdomain.com ) In the domain name record, you will find a line that says: Record expires on (date)
    By transferring the domain name to our registrar for $20.00, that expiration date will be automatically extended by one more year. 
     
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  3. How long does it take to transfer my domain?

    Transfer completion usually takes several days. The transfer application is initially reviewed by OpenSRS (about 1-2 business days).  Some reasons transfer may not be completed are:
     
    • DOMAIN NAME IS NOT YET 60 DAYS OLD
    • DOMAIN NAME IS ON HOLD BY A CURRENT REGISTRAR
    • FOR NON PAYMENT
    • DOMAIN NAME HOLD / IN DISPUTE PROCEEDINGS.
        
    Once Domain Transfer approved by OpenSRS, your Registrar is responsible for the actual transfer. They may take anywhere from one day to several days, depending on their current procedures. If you check on your domain transfer in about one week from your transfer application, it should show one additional year added to the original expiration date, which is one way of telling your transfer is now completed and you may start using your control panel.

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  4. Am I transferring my hosting as well?

    No, everything on your domain name record will remain the same, including your current hosting company, DNS records, etc. The only items that will change are: expiration date will be extended by one year and registrar will become OpenSRS/Tucows.

    If you want to move to another hosting company, or update your domain name records, you will be able to make changes to your domain name by using our management interface at: http://www.suresurv.com/cgi-bin/manage.cgi. You will need your domain's username and password to make the desired changes.

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  5. Can you give me step by step description of what happens when I transfer my domain?

    • The first step is to see if your domain name is available for transfer here
       
    • Once you have completed the domain transfer form, you will receive 2 emails:
       
      One e-mail from Suresurv.com, confirming we have processed your application. A second e-mail from OpenSRS/Tucows will give you special instructions for completing the transfer. You must complete the steps outlined in this e-mail or your transfer will not take place. 
        
      This second e-mail is sent to the administrative contact e-mail address contained in the domain name record. Be sure to check your domain name record and verify that the e-mail address for the Administrative contact is valid, current and yours! 

      If the administrative contact email address is not yours, either have the person change it to yours or make sure they will cooperate with you in the approval process. 

      Click here to check your domain record now.
       
    • Once your domain transfer is complete, the Registrar is responsible for transferring your domain. The actual transfer may take anywhere from one to several days, depending on their current procedures. 

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    • What should I do first before I apply for my domain name transfer?

      Make sure that email address on your current domain record is correct. One of the most common reasons for domain transfer to fail, is old or incorrect email address on administrative contact of your domain name with the current registrar. Please see above paragraph for complete details.

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